I was on my way home from grocery shopping with Miss 15 when, on a whim, I decided to drive 15 minutes out of my way for a cup of coffee at Starbucks. I’m still not letting up on the whole closing down the Starbucks that’s 5 minutes from my house… Anyway, I pulled up to the drive thru window and ordered a Peppermint Brownie for Miss 15 (to die for, seriously, you have to try it) and a coffee for myself when the oddest thing happened ~ I drew a complete blank. For the life of me, I couldn’t remember the name of the coffee that I wanted.
I sorta mumbled into the speaker: “I’d like a, ummmmm, I know I’m getting this wrong but…. Ahhhh, uuuuummm, can I have a…..” The barista patiently told me to take my time, so after try number three I said, “Can I have a, I think it’s a Mocha Chocolate Truffle Espresso Thingy.” Yeah, that’s not it. The barista corrected me and then explained that Starbucks was no longer carrying the flavor I wanted but they had something similar. Nice. “Ok, I’ll take whatever you have that’s closest to the Mocha Chocolate thing,” I responded.
When I pulled up to the window, I paid for my drink and brownie as the barista explained that they did their best to get me as close to my desired drink as possible. Needless to say, I tipped well because I was happy that they understood what I wanted and that they were being so kind even though I was being a pain. I grabbed my drink, drove onto the Interstate and took a sip….
So often we’re quick to complain when someone does something wrong but I want to give credit to the baristas at Starbucks in Wilkes-Barre, Pennsylvania because you guys totally rock. And if corporate happens to run across this post, I just want you to know that you had one extremely happy customer tonight.